Incident Details

This page contains all current information on the status of this incident.



Start

2017-09-28 11:00:00 PDT


End

2017-09-28 13:45:00 PDT


Current Status

Resolved


Services Impacted

- Wonderware Online InSight US
- Wonderware SmartGlance
- Wonderware Online InStudio


Description

Investigating:
We have detected a problem in one of the components of the service. Users may see an error after login (during solution selection). After a few retries, user can eventually log in. We are investigating the issue and will provide updates every hour or when they are available



Timeline

2017-09-28 13:45:00 PDT

Login are back to normal. Contact us if you still have issues. Thanks and sorry about the inconvenience.

2017-09-28 12:15:15 PDT

We are still investigating the logon errors. Currently it is affecting only users logging from the US region.

2017-09-28 11:00:00 PDT